Privacy Policy

Last Updated: [INSERT DATE]

1. Introduction

This Privacy Policy describes how [INSERT LEGAL BUSINESS NAME], doing business as Timber Custom Woods ("we," "us," or "our"), collects, uses, and protects your information. This policy applies to our primary website at https://[INSERT PRIMARY WEBSITE URL] and to our campaign opt-in page at https://[INSERT FULL OPT-IN PAGE URL], which are the properties covered by this policy.

By using our websites or submitting information through our forms, you agree to the practices described in this Privacy Policy. Please also review our Terms of Service.

2. Information We Collect

When you complete a form on our website or opt-in page, we may collect the following information that you voluntarily provide:

Name — so we can identify and address you.
Phone number — used to contact you, including by SMS where you have opted in.
Email address — used to respond to inquiries and send correspondence.
Message / project details — any information you include describing your project or request.

We may also automatically collect limited technical information (such as browser type and general usage data) to operate and improve our websites.

3. How We Use Your Information

We use the information you provide to:

Respond to your inquiries and provide the products and services you request;
Communicate with you about your project, quote, or account;
Send SMS text messages only to users who have explicitly opted in to receive them, as described in Section 4; and
Maintain, secure, and improve our services.

Your phone number is used to send SMS messages only after you have provided explicit opt-in consent for the applicable message category.

4. SMS Consent and Opt-In

SMS consent is collected exclusively on our opt-in page at https://[INSERT FULL OPT-IN PAGE URL].

Providing your phone number alone does NOT create SMS consent.

Submitting the form alone does NOT create SMS consent.

SMS consent is created only when you manually check the applicable consent checkbox on the opt-in page.

We offer two separate and independent categories of SMS messages. Each category is optional and must be selected on its own; opting into one does not opt you into the other:

a. Non-Marketing SMS

Appointment reminders, confirmations, service updates, and account notifications.

b. Marketing SMS

Promotions, special offers, discounts, and product announcements.

You may choose either category, both, or neither. Consent for each category is captured separately through its own checkbox.

5. SMS Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Message Frequency and Rates

Message frequency varies depending on your interactions with us and the message categories you have opted into. Message and data rates may apply. These charges are billed by and payable to your mobile service provider.

7. How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, you may receive one final confirmation message acknowledging your request. Following that confirmation, no additional SMS messages will be sent to you unless you later provide consent again.

8. How to Get Help

For help or assistance with our SMS program, reply HELP to any message, or contact us at [INSERT BUSINESS EMAIL].

9. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. We store data using reasonable administrative, technical, and physical safeguards designed to protect it against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions about this Privacy Policy, please contact us:

[INSERT LEGAL BUSINESS NAME] (DBA Timber Custom Woods)
Email: [INSERT BUSINESS EMAIL]
Mailing Address: 9535 Langley Ave, Bakersfield, CA 93412
Phone: (661) 978-5099
State of Operation: California, USA